Privacy Policy – Lumeo Studio

1. Introduction

At LumeoStudio, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you interact with our website, submit a content brief, request a service, or engage with our creative team.

We comply with the Nigeria Data Protection Act 2023, international privacy standards, and best practices to ensure your data is safe, transparent, and used only for the purposes you’ve agreed to.

2. What Data We Collect

We collect the following types of personal and business-related information:

a. When You Visit Our Website

IP address
Browser and device type
Session and analytics data (e.g. via Google Analytics)
Pages visited and time spent

b. When You Contact Us or Book a Consultation Call

Full name
Business name
Email address
Phone number
Project goals or brief (optional)
Social media handles (if shared)

c. When You Submit a Project Brief

Business goals, brand assets, logos, or content references
Specific content requests
Deadlines and deliverables
Payment and invoicing information

3. How We Use Your Data

We use your data for the following purposes:

To communicate with you regarding projects or service inquiries
To process and fulfill content creation requests
To assign the right creators or production team to your brief
To deliver completed files and collect feedback
To issue invoices and receive payments
To improve our website and marketing performance
To maintain records for compliance and internal reporting

We do not sell or rent your personal information to third parties.

4. Legal Basis for Processing

We process your data under these legal bases:

Consent: When you voluntarily submit your information via forms or email
Contractual Necessity: When data is required to fulfill a project or agreement
Legitimate Interest: For marketing, service improvements, or fraud prevention
Legal Obligation: To comply with laws, tax regulations, or court orders

5. Data Storage and Security

We implement reasonable security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Your Rights

Under Nigeria’s Data Protection Act, you have the right to:

Request access to your data
Request correction or deletion
Object to processing
Withdraw consent at any time
Request data portability

To exercise these rights, contact: hello@lumeostudio.com

7. Data Retention

We retain your information only as long as:

It is necessary to complete your project
We are legally required to (e.g., invoicing, tax)
You are subscribed to our services or platform

Inactive client data is anonymized or securely deleted after 24 months.

8. Cookies & Tracking

We use cookies and third-party analytics tools (like Google Analytics) to understand how visitors interact with our website. These cookies help us improve user experience, page load speed, and marketing effectiveness.

You can adjust your cookie preferences through your browser settings.

9. Third-Party Integrations

We may use the following tools and platforms:

Calendly (for call bookings)
Google Workspace (email, Drive)
Stripe/Paystack (payment)
Social media platforms (for showcasing your content)

These platforms have their own privacy policies which we encourage you to review.

10. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from children. If you believe a child has submitted data to us, please contact us immediately.

11. Updates to This Policy

This Privacy Policy may be updated occasionally to reflect operational, legal, or regulatory changes. When we update it, we’ll post a visible notice on our website and indicate the effective date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:hello@lumeostudio.com